Feedback on Every Device: Extend Your Reach with FeedbackPro’s Survey Sharing
May 27, 2025
You’ve strategically placed FeedbackPro on Android tablets at key touchpoints throughout your business, capturing valuable in-the-moment insights. But what about gathering feedback from customers after they’ve left your premises, or from those who couldn’t interact with the tablet directly? That’s where FeedbackPro’s multi-channel survey sharing comes in, acting as a powerful extension of your in-location feedback strategy.
Why Tablet Feedback Alone Isn’t Always Enough
While FeedbackPro’s Android app on strategically placed tablets is fantastic for immediate, on-site feedback, relying solely on this method can create blind spots:
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Post-Experience Insights: Capturing feedback days or weeks after a purchase or service can unlock new insights.
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Reaching All Customers: Some customers may not interact with the tablet due to time constraints, accessibility issues, or simply personal preference.
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Limited Context: Tablets provide immediate feedback; using additional channels helps you understand “why” behind in-person sentiment.
FeedbackPro’s Expanded Reach: Extending Your Feedback Net Beyond the Tablet
FeedbackPro’s multi-channel sharing options act as a powerful complement to your in-location feedback capture, allowing you to:
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Broadcast Surveys to Tablets: Your strategically placed FeedbackPro Android tablets remain the primary feedback hub.
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Share Surveys via Email: Send targeted surveys to customers post-visit for more in-depth feedback on their overall experience.
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Share Surveys via SMS: Deliver quick, convenient surveys directly to customers’ phones, perfect for capturing immediate impressions after they leave.
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Capture Browser-Based Feedback: Clicking a survey link from an SMS or Email can be done on any device browser, whether phone or computer.
Think of it as creating a comprehensive feedback ecosystem, where you can capture insights at every stage of the customer journey.
The Enhanced Benefits of Multi-Channel Integration
Integrating email and SMS sharing with your tablet-based feedback system unlocks significant advantages:
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Complete Customer View: Gain a holistic understanding of customer sentiment by combining in-location and post-experience feedback.
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Targeted Follow-Up: Send personalized surveys to specific customer segments based on their interactions.
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Increased Data Volume: Expanding your reach leads to a larger and more representative sample size.
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Actionable Insights: Uncover trends and patterns by analyzing feedback from multiple sources.
FeedbackPro: Capturing the Complete Story of Your Customer Experience
We believe in providing you with the tools to gather a comprehensive understanding of your customer experience. FeedbackPro’s multi-channel sharing options, working in tandem with our Android tablet app, empower you to capture insights from every angle, at every stage of the customer journey.
Tl;dr:
FeedbackPro uses Android tablets at key points to collect data, but doesn’t stop there. Share surveys via email and SMS to capture additional feedback on any device’s browser long after they leave the building. Build trust and better understand customer experience by asking follow up questions or measuring the long term effects. It’s a comprehensive strategy, providing a complete picture.